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Guide to Services and Facilities at Orlando Airport (MCO)
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Quick Questions about Services at MCO
- Is the Wi-Fi reliable? Not always. It’s free, but travelers report it’s slow and unstable, especially when the airport is crowded. It’s best not to rely on it for important tasks.
- Is there luggage storage? Yes, the “Hold My Luggage” service is located on Level 1 of Terminal B, but note it has a cost and limited hours (9:00 am to 8:00 pm).
- I'm traveling with a baby. Are there facilities? Yes, the airport is well-equipped with many private nursing spaces across all terminals, a feature highly praised by families.
- Is mobility assistance easy to get? The service exists, but you must request it from your airline 48 hours in advance. Travelers note that assistance can be slow and disorganized during peak times.
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Orlando Airport offers a wide range of services designed to meet the needs of millions of travelers. However, the real experience often clashes with the reality of an airport that constantly operates over capacity.
Strengths and Weaknesses
- Strengths (The Good)
- Wide Range of Services: The airport provides a comprehensive selection of facilities, from luggage storage and chapels to numerous nursing rooms and pet relief areas.
- Special Needs Support: There are dedicated and well-rated resources for passengers with reduced mobility, families, and pet owners.
- On-site Hotel: The Hyatt Regency is a huge convenience for early flights or long connections.
- Weaknesses (The Bad)
- Poor Signage: A constant complaint. Many services exist but are hard to find due to unclear or insufficient signage.
- Overloaded Infrastructure: Most services (Wi-Fi, charging stations, restrooms) feel overwhelmed and can’t keep up with the airport’s huge passenger volume.
- Additional Costs: Basic services like luggage carts come at a price many travelers consider excessive.
- Inconsistent Staff Knowledge: While often friendly, information desk staff aren’t always able to answer specific facility-related questions.
Below, we break down each service, its location, and what users really think so you know what to expect.
General Information and Services
Customer Service and Information Desks
Locations: Level 3 of the North Terminal (near security checkpoints), and Levels 2 and 6 of the South Terminal.
User experience: Staff are generally friendly, but knowledge varies. Several travelers report that information desk agents couldn’t answer specific questions about services. Also, signage to find these desks can be confusing.
Free Wi-Fi
To connect, select the “MCO Internet” network. Free access is available in all public areas.
User experience: Wi-Fi is essential, but its performance is inconsistent. Travelers complain it’s slow and unreliable, especially during busy hours. It's okay for basic tasks, but don’t count on it for video calls or large downloads.
During Your Stay
The airport offers a wide range of dining options and shops. The Hyatt Regency Hotel, located in the North Complex, is a convenient option before security, and there are also several VIP lounges available.
User experience: Shops are varied, but restaurants often receive criticism for high prices and early closing hours, leaving late-night passengers with few or no options. The Hyatt is praised for convenience but may be noisy.
Financial Services
Bank: A Truist Bank branch is located in Terminal A (North Walk), with limited hours (Monday to Friday until 5:00 pm).
ATMs: Available throughout all terminals, both pre- and post-security.
Currency Exchange: CXI counters in the west hall of the North Complex (8:00 am to 8:00 pm).
User experience: Services are functional but limited. Bank hours are inconvenient for off-hour flights. Exchange rates at currency counters are seen as uncompetitive.
Luggage Services and Lost & Found
Luggage Storage and Wrapping
Storage (Hold My Luggage): Terminal B, Level 1. Offers hourly or daily rates (9:00 am to 8:00 pm). Tel: +1 888 873 4730.
Wrapping (Wrap N' Fly): Terminal A, Level 1. Near the USO (6:00 am to 8:00 pm). Tel: +1 407 825 1529.
Luggage Carts
Available throughout the terminal for a cost of USD 5.00. Not allowed past security in Terminals A and B.
User experience: Storage and wrapping services are helpful, but travelers criticize their high cost. Luggage cart fees are a frequent complaint, considered excessive by many.
Lost & Found
For items lost on the plane or airline areas, contact your airline directly. For other items lost in the airport, visit the offices in Terminal A (Level 1) or Terminal C (Level 1), or fill out the ONLINE FORM.
User experience: The online system is effective, but item recovery can involve long waits.
Services for Families and Special Needs Travelers
Nursing Rooms
The airport provides many private rooms for nursing mothers, located in all terminals, both pre- and post-security.
Key locations:
North Complex: Terminal B, Level 2 (in front of carousel 24), near gates 10-19, 20-29, 30-39, and throughout gates 70-129.
South Complex (Terminal C): Levels 1, 2, and 4; near gates C234, C238, and C244.
User experience: Spaces are highly praised for privacy and comfort. The main criticism is poor signage, and they may be occupied during peak hours.
Reduced Mobility Assistance
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If you need a wheelchair, you must request it from your airline at least 48 hours in advance. Skycap services are available to assist with check-in and luggage, but must also be arranged through the airline.
User experience: Although services exist, travelers report assistance can be slow and disorganized, especially during high-demand periods. Staff shortages can lead to long waits for wheelchairs.
Service Animals and Pets
The airport has several pet relief areas for service animals, both pre- and post-security in all terminals.
Key post-security locations:
– Gates 1-29, Gates 30-59, Gates 70-99, Gates 100-129 (in front of Gate 121), Terminal C (near gates C236, C241, and C242).
User experience: These areas are highly valued and considered a big convenience. The only complaint is that signage could be clearer after security.
Chapels and Reflection Rooms
There is an interfaith chapel after security near Gates 1-59, a reflection room at Gates 70-99, and a quiet lounge in Palm Court, Terminal C.
User experience: These spaces are appreciated for offering calm. Like other services, their main weakness is poor signage.
Additional Services
Electric Vehicle Charging Stations
Charging stations are available in the parking lots of all three terminals (Terminal A Level 2, Terminal B Level 2, Terminal C Levels 3 and 5).
User experience: A helpful service, but the number of stations is limited. During peak hours, you may have to wait to charge your vehicle.