Facilities and customer service
They are located throughout the Terminals near each of the Security Checkpoints. Note: Information Booths are open from 6:00 a.m. to 8:00 p.m. phone (407) 825-2352 and (407) 825-2355
Pay Phones are accessible with volume control settings. Page Phones and emergency phones are hearing aid compatible with volume control. Text telephones (TTY) are available in each terminal.
Covid testing services
Location - Terminals A & B opposite the security checkpoint for Gates 1-59
Hours: 7:30a-5p (M-F), 7:30a-7p (Sa-Su)
Services: rapid RT-PCR testing (subject to availability) and rapid-result antigen testing. Results are provided from 15 to 20 minutes. Learn more:
- Covid Testing LLC
Location - Terminals A & B – North Walk, opposite the Truist Bank
Hours: 8:00am - 8:00pm
Services: rapid RT-PCR testing (30 minutes) and rapid-result antigen testing (10 minutes).
Phone: 1-888-341-1711 - Learn more
Location - Terminals A & B – South Walk, near the Magic of Disney store opposite the security checkpoint for Gates 1-59
Hours: 7:00am - 9:00pm - Type: Virus Testing and Screening
Services: Rapid PCR test is run on-site, with results available in as little as 60 minutes. The Standard PCR test is sent to an outside lab, with results available in the patient portal in 48-96 hours. For Appointments CLICK HERE.
Phone: 407-515-5625 - Website: https://xprescheck.com
During your stay
The Atrium Hotel, located in the North Terminal, represents a convenient opcion to rest or spend the night within the airport grounds. The hotel and restaurants are “before security” and so may be accessed by both travelers and non-travelers.
Several Vip lounges are available as well.
In addition, Terminal Top Parking garage provides excellent views of the airfield, downtown Orlando, and the attractions, including the nightly fireworks displays.
TRUIST BANK has a branch within the airport in North Terminal (North walk) providing complete banking services, including account opening, transfers, traveler's checks, cash advances, loans and investment services. Hours of operation are 9 am-4 pm (Mon-Thu), 9 am-6 pm (Fri). Phone: 321-354-0617 - WEBSITE: https://www.truist.com/
ATMs are available on both landside and airside.
Currency exchange booths can be found in east and west halls as well as in Airside 4 of the Main Terminal.
Service hours: - East and West Halls: 06:00 am to 09:00 pm. - Arside 4, Gates 70-99: 12:00 pm to 08:00 pm.
Wireless internet access (Wi-Fi) is available in all public areas of the airport and is provided free of charge. To connect, select the airport Wi-Fi network SSID “MCO Internet”. These Access Points are provided by the Greater Orlando Aviation Authority (GOAA). Other access points and peer-to-peer connections which may be listed as available networks are NOT provided by GOAA.
Please note that “personal hotspot” devices interfere with the airport’s free Wi-Fi and so if you experience poor performance on the airport “MCO Internet” SSID, please try moving to another location away from other passengers’ active devices, and please help us conserve bandwidth by turning off personal hotspots when not in use.
Cellular/PCS wireless is also available from AT&T, Sprint, T-Mobile and Verizon, as well as several kiosks which offer travelers internet connections.
Hold My Luggage operates in Terminal B, Level 1, offering Luggage pickup/return, Luggage storage for hour/days and Luggage transport services - hotel to hotel or city to city.
The customer signs a waiver of liability while the staff tag their bags, and gives the customer a claim ticket. The customer is then free to roam about the city luggage-free. To retrieve luggage the customer can return to the desk in Terminal B, Level 1, or have Hold My Luggage meet the customer at their airline check-in location.
Luggage wrapping services
Wrap N’ Fly operates in Terminal A, Level 1, near the USO, from 6:00am-8:00pm. They can be contacted at 407-825-1529.
Luggage carts Luggage carts are available (for a fee) in the parking garages, rental car areas and throughout the terminals. They are not allowed through security.
Lost and Found
Please contact your airline directly regarding your missing item(s) as directed on your ticket or baggage receipt. Claims for missing items may also be filed with the Transportation Security Administration (TSA), which is responsible for the screening of passengers and baggage at all U.S. airports.
You may also file a report with the Orlando Police Department, which has jurisdiction over thefts which occur at the Orlando International Airport. This may be done by calling the Orlando Police Department Information Desk, which is available 24 hours per day, at (407) 246-2470.
In case you have forgotten something on the aircraft, contact your airline. For items lost in a rental car, contact the agency.
For items lost within the terminals, please fill THIS FORM
Airport Lactation spaces provide an intimate and private place for nursing mothers traveling through Orlando international Airport.
- North Terminal:
- Mamava Nursing Pod – Terminal B, Level 2, across from baggage claim carousel 24
- Gates 1-29:
- Mamava Nursing Pod near entrance to gates 10-19
- Nursing Room near gates 20-29
- Gates 30-59:
- Mamava Nursing Pod near entrance to gates 30-39
- Gates 70-99:
- Nursing Rooms on each concourse (Gates 70-79, 80-89, & 90-99)
- Gates 100-129:
- Mamava Nursing Pod near entrance to gates 100-110
- Nursing Room near gate 101
- South APM Station:
- Nursing Rooms on floors 1, 3 and 5
To access Mamava on the go, download the Mamava Pump & amp; Nursing Finder HERE.
Orlando International Airport has an interfaith chapel inside the North Terminal, located just beyond the security checkpoint for Gates 1-59, which can be accessed by any passenger holding a boarding pass. There is also a reflection room located at Gates 70-99.
Catholic mass is held every Sunday at 12:00 pm in the lobby of the Hyatt Regency Orlando International Airport.
Charging stations for electric vehicles
The charging stations are located in the following parking locations:
Terminal A Parking Garage. Level 2 Row A Southwest Corner (but not the corner nearest to SW) - Open 24/7 - Tel +1 888-758-4389
Terminal B Parking Garage, Level 2, Row P - Open 24/7 - +1 888-758-4389
If you require a wheelchair, please contact your airline at least 48 hours in advance to get a wheelchair for your use within the airport. If you require one for the duration of your stay, click on Visit Orlando. They should be able to provide you with a list of companies offering such a service.
Assistance for elderly/minor/disabled passengers
Skycaps are available to assist passengers. Typical services include curbside check-in, carrying baggage, wheelchair assistance, etc. Please contact your airline to arrange for assistance from its skycaps. Tipping skycaps for the service provided is welcome.
Adult Changing tables
Adult changing tables are installed in all companion care restrooms.
Animal / Pets
Dogs ARE NOT permitted in Orlando International Airport unless they are either working dogs, or they are in a carrier approved for traveling onboard an aircraft. For this reason, please contact your airline or cargo handling company directly for details on where to drop off/pick up your pet.
Service Animal Relief Areas are available:
- Outside Terminals - North Cell Phone Lot
- Before security -
Terminal A, Level 2: At the east end of the building (to the right as you exit the building)
Terminal B, Level 2: At the west end of the building (to the right as you exit the building)
- After security -
Gates 1-29: On the wing for Gates 20-29
Gates 30-59: On the wing for Gates 40-49
Gates 70-99: On the wing for Gates 80-89
Gates 100-129: Across from Gate 121