Visitors intending to reach the official website should visit orlandoairports.net
Guide to Services and Facilities at Orlando Airport (MCO)
Image
Quick Questions about Services at MCO
- Is the Wi-Fi reliable? Not always. It's free but travelers report it's slow and unstable, especially when the airport is crowded. It's better not to rely on it for important tasks.
- Is there luggage storage? Yes, the "Hold My Luggage" service is located on Level 1 of Terminal B, but keep in mind it has a cost and limited hours (9:00 am to 8:00 pm).
- I'm traveling with a baby, are there facilities? Yes, the airport is well equipped with numerous private nursing rooms in all terminals, a point highly praised by families.
- Is it easy to get assistance for reduced mobility? The service exists, but you must request it from your airline 48 hours in advance. Travelers warn that assistance can be slow and disorganized during peak hours.
- Are ATMs available 24/7? Yes, Truist ATMs offer 24-hour service in the terminals, although the physical bank branch only operates Monday through Friday until 5:00 pm.
Image
AI-generated image
Critical Points: Smart Traveler's Manual
- Unreliable Wi-Fi: free, but slow and unstable during peak congestion hours. Don't rely on it for video calls or important downloads.
- Poor signage for almost all services: it's the most repeated cross-cutting complaint — nursing rooms, pet areas, chapels, and information booths exist, but are hard to find. Strategy: it's best to locate these services on the official airport map before needing them, rather than relying on finding them on the fly.
- Reduced mobility: the service exists, but requires requesting it from the airline at least 48 hours in advance, and even then there may be delays during peak hours. Strategy: confirm the request again upon check-in, not just when booking.
- Unexpected additional costs: basic services like luggage carts (USD 5.00) have a cost, which surprises several travelers.
Orlando Airport offers a wide range of services designed to meet the needs of millions of travelers. However, the real experience often clashes with the reality of an airport that constantly operates above its capacity.
General Information and Services
Customer Service and Information Booths
Locations: Level 3 of the North Terminal (near security checkpoints) and levels 2 and 6 of the South Terminal.
User experience: Staff is generally friendly, but knowledge is variable. Several travelers report that information staff cannot always answer specific questions about facilities. Additionally, signage to find these booths can be confusing.
Free Wi-Fi
To connect, select the "MCO Internet" network. Access is free in all public areas.
User experience: Wi-Fi is an essential service, but its performance is inconsistent. Travelers complain that it is slow and unreliable, especially during peak congestion hours. It's useful for basic tasks, but don't rely on it for video conferencing or important downloads.
During Your Stay
The airport offers a wide variety of dining options and stores. The Hyatt Regency Hotel, located in the North Complex, is a very convenient option before security, and several VIP lounges are also available.
User experience: Stores are varied, but restaurants often receive criticism for high prices and for closing early, leaving nighttime passengers with few or no options. The Hyatt Hotel is praised for its convenience, although it can be noisy.
Financial Services
Bank: There is a Truist Bank branch in Terminal A (North Walk) with limited hours (Monday through Friday, until 5:00 pm).
ATMs: Available in all terminals, before and after security, with 24-hour service.
Currency Exchange: CXI counters in the west hall of the North Complex (8:00 am to 8:00 pm).
User experience: Services are functional but with limitations. The bank's hours are inconvenient for flights outside office hours, although ATMs do operate 24 hours. Exchange rates at currency counters are considered uncompetitive, although the personalized attention from CXI staff generally receives good reviews.
Luggage and Lost & Found Services
Luggage Storage and Wrapping
Luggage Storage (Hold My Luggage): Terminal B, level 1. Offers hourly or daily storage (9:00 am to 8:00 pm). Tel: +1 888 873 4730.
Luggage Wrapping (Wrap N' Fly): Terminal A, level 1. Near USO (6:00 am to 8:00 pm). Tel: +1 407 825 1529.
Luggage Carts
They are available throughout the terminal at a cost of USD 5.00. They are not allowed through security checkpoints in Terminals A and B.
User experience: Luggage storage and wrapping services are useful, but travelers criticize their high costs. The price of luggage carts is a frequent point of complaint, considered excessive by many.
Lost and Found
For items lost on the plane or in airline lounges, contact your airline directly. For items lost elsewhere in the airport, visit the offices in Terminal A (Level 1) or Terminal C (Level 1), or complete the ONLINE FORM.
User experience: The online system is effective, but item recovery can involve long waits. It's worth noting that, according to recent reviews, most lost luggage and item cases reported at the airport end up being successfully resolved.
Services for Families and Passengers with Special Needs
Nursing Rooms
The airport offers numerous private rooms for nursing mothers. They are distributed throughout all terminals, both before and after security.
Key locations:
North Complex: Terminal B Level 2 (facing carousel 24), near entrances to gates 10-19, 20-29, 30-39, and in the concourses of gates 70-129.
South Complex (Terminal C): Levels 1, 2, and 4; next to gates C234, C238, and C244.
User experience: The spaces are highly praised for their privacy and comfort. The main criticism is that signage to find them is insufficient, and during peak hours they may be occupied.
Reduced Mobility
Image
If you need a wheelchair, you must request it directly from your airline at least 48 hours in advance. Skycaps service is available to assist with check-in and luggage, but it must also be coordinated through the airline.
User experience: Although the services exist, travelers report that assistance can be slow and disorganized, especially during peak demand hours. Lack of staff can lead to long waits to receive a wheelchair, and there are reported cases of connecting passengers who found no one waiting for them despite having the request noted on their ticket.
Strategy: it's best to reconfirm the wheelchair request upon check-in, in addition to the original reservation with the airline, since several delays occurred when the request relied solely on what was noted on the ticket.
Service Animals and Pets
The airport has multiple relief areas for service animals, both before and after security in all terminals.
Key post-security locations:
- Gates 1-29, Gates 30-59, Gates 70-99, Gates 100-129 (facing gate 121), Terminal C (next to gates C236, C241, and C242).
User experience: The areas are highly valued and considered a great convenience. The only criticism is that sometimes signage to find them after security could be clearer.
Chapels and Reflection Spaces
There is an interfaith chapel after the security checkpoint for gates 1-59, a reflection room at gates 70-99, and a reflection lounge in the Palm Court of Terminal C.
User experience: These spaces are appreciated for offering a moment of calm. Like other services, their main weakness is that they are not always well signposted.
Additional Services
Electric Vehicle Charging Stations
Charging stations are available in the parking lots of all three terminals (Terminal A Level 2, Terminal B Level 2, Terminal C Levels 3 and 5).
User experience: A useful service, but the number of stations is limited. During peak hours, you will likely have to wait to charge your vehicle.
Strengths and Weaknesses
- Strengths (The Good)
- Wide Availability of Services: The airport offers a very comprehensive range of facilities, from luggage storage and chapels to numerous nursing rooms and pet areas.
- Assistance for Special Needs: There are specific and well-regarded resources for passengers with reduced mobility, families, and pet owners.
- Hotel in the Terminal: The Hyatt Regency is a tremendous convenience for early flights or long layovers.
- Weaknesses (The Bad)
- Poor Signage: A constant complaint. Many of these services, although they exist, are hard to find due to unclear or insufficient signage.
- Insufficient Infrastructure: Most services (Wi-Fi, charging stations, restrooms) feel saturated and cannot keep up with the enormous volume of passengers.
- Additional Costs: Basic services like luggage carts have a cost that many travelers consider excessive.
- Staff with Variable Knowledge: Although often friendly, information booth staff do not always have answers to specific questions.
