Facilities and customer service

What to Expect: Customer Service, Financial Services, Baggage, Reduced Mobility, Animals/Pets, Nursing Rooms, Chapels, and Electric Vehicle Charging Stations

Information Desks

Located on Level 3 of the North Terminal near each security checkpoint, and on Levels 2 and 4 of the South Terminal, in Palm Court near security and the baggage claim area.

User Experience: Although the information desks are strategically located in the North and South terminals, some users have mentioned they are not always easy to find due to confusing signage. Additionally, several reviews highlight that the staff is friendly but sometimes lacks sufficient training to answer specific questions about airport facilities.

Telephones

Public telephones with volume control settings, adapted for people with hearing impairments, are available. Each terminal also has text telephones (TTY).

User Experience: Telephones adapted for hearing-impaired individuals are a valuable resource for many travelers. However, some users have noted that these devices are not always operational, causing frustration. Overall, the availability of TTY phones has been well-received, though it is recommended to check their functionality when needed.

AI-generated image

During Your Stay

The airport offers a wide variety of dining options in both the North and South Complexes. There are also many shops, including clothing, themed items, electronics, beauty products, and duty-free options.

The Hyatt Regency Hotel, located in the North Complex, is a convenient option for resting or staying overnight within the airport premises. Both the hotel and restaurants are located before the security checkpoint, making them accessible to both travelers and non-travelers.

Several VIP lounges are also available within the airport.

Additionally, the Terminal Top parking lot offers excellent views of the airfield, downtown Orlando, and nearby attractions, including nighttime fireworks displays.

User Experience: Dining and shopping options receive mixed reviews. Many travelers appreciate the variety of themed and duty-free shops, while others point out high prices and early closing times, leaving few alternatives at night. The Hyatt Regency Hotel is recognized as a convenient option, but noise from common areas can be an issue for guests. VIP lounges are well-rated for their comfort, though some users comment that they can be crowded during peak hours.

Financial Services

Truist Bank has a branch in Terminals A and B (North Walk) providing full banking services, including account opening, transfers, traveler’s checks, cash advances, loans, and investment services. Operating hours are 9:00 am to 4:00 pm (Monday–Thursday) and 9:00 am to 5:00 pm (Friday).

ATMs
Available both landside and airside.

Currency Exchange
CXI counters are located in the North Complex west hall, open from 9:00 am to 8:00 pm.

User Experience: The Truist Bank branch is an advantage for those needing full banking services within the airport. However, users have indicated that its operating hours may not be sufficient for those with late-night flights. ATMs and currency exchange counters are convenient, but some reviews mention uncompetitive exchange rates and long wait times.

Free Wi-Fi

The airport provides free wireless internet access throughout all public areas. To connect, simply select the “MCO Internet” network. These access points are provided by the Greater Orlando Aviation Authority (GOAA), which does not manage other networks or peer-to-peer connections that may appear among the options.

Wireless connections are also available through AT&T, Sprint, T-Mobile, and Verizon, as well as at various kiosks offering internet access for travelers.

User Experience: The free Wi-Fi connection is highlighted as an essential service but not always reliable. Several users report slow speeds or difficulties connecting during peak hours. Connections from external providers like AT&T or Verizon may be a more stable alternative, though they come at an additional cost.

Baggage Services

Baggage Storage
Hold My Luggage operates in Terminal B, Level 1, offering luggage storage by the hour/day and transportation services (hotel-to-hotel or city-to-city).

Baggage Wrapping
Wrap N’ Fly (Tel +1 407 825 1529) operates in Terminal A, Level 1, near the USO, from 6:00 am to 8:00 pm.

Baggage Carts
The use of baggage carts costs USD 6.00. They are located in parking garages, car rental areas, and throughout the terminals. They cannot pass through the security checkpoint in Terminals A and B.

Lost and Found
Contact your airline directly for items lost onboard or in airline lounges, as indicated on your ticket or baggage receipt.

For items forgotten in a rental car, contact the relevant agency.

For items lost within airport premises, visit the lost and found offices on Level 1 of Terminal A (7:00 am to 7:30 pm) or Level 1 of Terminal C (8:00 am to 4:00 pm), or complete the following ONLINE FORM.

User Experience: Baggage storage and wrapping services receive positive feedback for their utility, but some travelers criticize the high associated costs. Baggage carts are valued, though the USD 6.00 fee is considered excessive by several users. Regarding lost items, reviews highlight the efficiency of the online system, though some passengers experienced long waits to recover their belongings.

Nursing Rooms

Nursing rooms provide an intimate and private space for breastfeeding mothers traveling through Orlando Airport.

North Complex
- Level 2 of Terminal B, across from baggage carousel 24
- Near the entrance to Gates 10–19
- Adjacent to Gates 20–29
- Near the entrance to Gates 30–39
- In each lobby (Gates 70–79, 80–89, and 90–99)
- Near the entrance to Gates 100–110
- Adjacent to Gate 101

South Complex
- Levels 1 and 2 (check-in hall and Gates C230–C238)
- Adjacent to Gates C234 and C238
- Near Gate C244
- Level 4, near the bridge to Garage C
- Floors 1, 3, and 5 of the train station

User Experience: Nursing rooms are praised for their privacy and comfort. However, some mothers mention that signage to locate them is insufficient and that during peak times they may be continuously in use, making immediate access difficult.

Chapels

Orlando Airport has an interfaith chapel within Terminals A and B, located just past the security checkpoint for Gates 1–59, accessible to any passenger with a boarding pass. There is also a reflection room at Gates 70–99, while Terminal C has a lounge in Palm Court.

User Experience: Chapels and reflection rooms are perceived as valuable resources for passengers seeking a moment of peace. Users have pointed out that, although they are well-maintained spaces, they are not always clearly indicated on airport maps, making them hard to locate.

Electric Vehicle Charging Stations

Charging stations are located in the following parking areas:

Terminal A Parking Garage, Level 2, Row A.

Terminal B Parking Garage, Level 2, Row P.

User Experience: Electric vehicle charging stations are useful for those arriving via such transport. However, some users comment that the number of stations is limited, which can lead to wait times, especially during high-demand periods.

Reduced Mobility

If you need a wheelchair, contact your airline at least 48 hours in advance. If you require a wheelchair for the duration of your stay, visit Visit Orlando, which provides a list of companies offering such services.

Assistance for Seniors, Minors, and Disabled Passengers

Skycaps are available to assist passengers with reduced mobility, including help during check-in, luggage transport, and wheelchair assistance. This service must be coordinated with the airline.

Adult Diaper Changing Tables
Installed in all companion care restrooms.

User Experience: Passengers with reduced mobility appreciate the availability of services like Skycaps and adult diaper-changing tables. However, several reviews criticize the lack of clear directions and prolonged wait times for assistance, especially during peak hours.

Service Animals / Pets

Dogs are not allowed in the airport unless they are working animals or in an approved travel crate for boarding an airplane. For this reason, you should contact your airline or cargo handling company directly for details on where to drop off/pick up your pet.

Hygiene areas for service animals are available at the following locations:

• Outside the terminals:
  - North Cell Phone Lot
• Before the security checkpoint:
  - Terminal A, Level 2: East end of the building (right after exiting)
  - Terminal B, Level 2: West end of the building (right after exiting)
  - Terminal C, Level 2: Near Gates C236, C241, and C242
  - Terminal C, Level 6: Immediately before the international baggage claim hall
• After security:
  - Gates 1–29: In the wing for Gates 20–29
  - Gates 30–59: In the wing for Gates 40–49
  - Gates 70–99: In the wing for Gates 90–99
  - Gates 100–129: Opposite Gate 121

User Experience: Hygiene areas for service animals are well-rated, although some users indicate that locations after the security checkpoint can be difficult to find. Additionally, travelers with pets in transit recommend verifying the specific policies of each airline before arriving at the airport.