Visitors intending to reach the official website should visit orlandoairports.net
Frequently Asked Questions at Orlando International Airport
Answers to the most common asked passenger questions
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Photo by Tobias Rehbein - Pixabay
How do I move between terminals?
Terminals A and B are located on opposite sides of the same building (North Terminal Complex). You can cross from one side to the other on Level 3. Elevators and escalators minimise walking distances (about 3 minutes).
The APM (Automated People Mover) or Terminal Link is an automated train that operates 24/7 from Terminal B to the train station. There is also a free 24-hour shuttle bus connecting Terminal B (space B16) and Terminal C (space C272).
Where is the Uber and Lyft pick-up area at the airport?
Ride app services like Uber, Lyft, Wingz, and KreweCar pick up passengers curbside on the Arrivals level: Level 2 of Terminals A and B (Level 3 from 9:00 pm to 2:00 am) and Level 6 of Terminal C. Learn more.
How to get through security checkpoints efficiently?
To avoid delays, arrive at least 3 hours before your flight, especially during peak hours. Services like TSA Pre-Check and Clear help speed up the process. Travelers often report that Terminal C is more efficient compared to A and B, although long lines may still occur during busy times.
What to do if you lose valuables or luggage?
Lost items:
For items lost on the plane, contact your airline directly. For items lost in the terminals, visit the Lost and Found offices: Level 1 of Terminal A (7:00 am to 7:30 pm) and Level 1 of Terminal C (8:00 am to 4:00 pm). You can also complete the following online form.
What to do during a long layover?
Explore the duty-free shops, the food court, VIP lounges with drinks and meals, or enjoy the amenities like rest areas, nursing rooms, play zones, etc. You can also visit the Hyatt Regency Hotel, which offers a pool and gym.
Where are the VIP lounges and how can I access them?
The airport has VIP lounges in all terminals. You can access them with memberships such as Priority Pass, certain credit cards, or by purchasing a day pass. Lounges offer amenities like Wi-Fi, food, drinks, and showers.
What's the most affordable way to reach Orlando’s main attractions?
Local buses, with fares starting at USD2.00, connect the airport with theme parks such as Disney World, Universal Studios, and SeaWorld, as well as downtown Orlando. See more.
Is there a luggage storage service?
Hold My Luggage operates in Terminal B, level 1, from 9:00 am to 8:00 pm, offering hourly or daily storage, as well as transportation services between hotels and cities.
Is there free internet access?
Free Wi-Fi is available in all public areas. Select the “MCO Internet” network. Some users report slow speeds during peak hours.
Where can I charge my electronic devices?
Charging stations are available in all terminals. However, some travelers mention that not all outlets work properly, so bringing a portable charger can be useful.
Is it possible to get a SIM card?
If your phone is compatible, an eSIM may be the best option. There are travel plans for visitors to the United States and for those traveling from the US to other countries. If you can't use an eSIM, you can purchase a physical SIM card at InMotion. These stores are located in the South Walk of the North Terminal and near gates 30–59, 70–99, and 100–129.
Is there a free parking area at Orlando Airport?
The Cell Phone Lot areas (North and South) are free. They are designed for drivers waiting to pick up arriving passengers. Vehicles cannot be left unattended or overnight. In addition, economy lots offer free parking for the first 10 minutes, and all other areas have no charge for the first 20 minutes. More about PARKING.
What facilities are available for families with children?
The airport has nursing stations, interactive play areas, and family zones in the main terminals. Many restaurants also offer kids’ menus.
How long does it take to get through security during peak hours?
During peak hours, the average wait time to get through security is 30 to 50 minutes, depending on the terminal. Using services like TSA Pre-Check or Clear can significantly reduce this time.
Where can I find electric vehicle charging stations?
Charging stations are available on Level 2 of Garage A (Row A), Level 2 of Garage B (Row P), and Levels 3 (Rows 59–62) and 5 (Rows 59, 60, and 62) of Garage C. Some stations may be in use during peak hours.
What options are available for travelers with reduced mobility?
The airport offers assistance for passengers with reduced mobility, including wheelchairs, elevators, and accessible lanes at security checkpoints. Request these services from your airline before traveling.
What should I do if my flight is canceled or delayed?
If your flight is canceled or delayed, contact your airline directly for rescheduling options or compensation. You can also make use of the airport’s services such as VIP lounges or the Hyatt Regency hotel for greater comfort while you wait.
Where are the information desks located at the airport?
Information desks are located in all terminals and operate from 6:00 am to 10:00 pm. There are also volunteers throughout the airport who can assist travelers.
Where are the pet relief areas located at the airport?
Designated pet relief areas are available in all terminals. These zones include outdoor spaces and cleaning stations, ideal for those traveling with animals.
Is it possible to meet someone at the gate?
While only ticketed passengers can proceed through security to the gates, gate passes may be issued under certain circumstances for non-travelers. These are issued at the airline's discretion. You must visit the airline ticket counter, provide a valid photo ID, and the airline will determine if a pass can be issued based on the specific situation.