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Frequently Asked Questions at Orlando International Airport
Answers to the most frequently asked questions from passengers
Photo by Tobias Rehbein - Pixabay
How do I get between terminals?
Terminals A and B are located on opposite sides of the same building (North Terminal). You can walk from one side to the other on level 3. Elevators and escalators minimize walking distances (around 3 minutes).
The APM (Automated People Mover) or Terminal Link is an automatic train that operates 24 hours a day from Terminal B to the train station. There is also a free 24-hour shuttle bus connecting Terminal B (stop B16) and Terminal C (stop C272).
Where is the Uber and Lyft pickup location at the airport?
Rideshare companies like Uber, Lyft, and Wingz pick up passengers curbside at the arrivals area: level 2 of Terminals A and B (level 3 from 9:00 pm to 2:00 am) and level 6 of Terminal C. Learn more.
How can I navigate security checkpoints efficiently?
To avoid delays, arrive at least 3 hours before your flight, especially during peak travel times. Services like TSA Pre-Check and Clear can help expedite the process. Travelers often report that Terminal C is more efficient compared to Terminals A and B, though long lines may be unavoidable during peak hours.
What should I do if I lose valuables or luggage?
Lost items:
For items lost onboard the plane, contact the airline directly. For items lost in the terminals, visit the lost and found offices: level 1 of Terminal A (7:00 am to 7:30 pm) or level 1 of Terminal C (8:00 am to 4:00 pm). You can also complete the following online form.
What can I do during a long layover?
Explore duty-free shops, food courts, VIP lounges offering beverages and meals, or make use of amenities like rest areas, nursing rooms, or entertainment zones. The Hyatt Regency hotel also offers a pool and gym.
Where are the VIP lounges, and how can I access them?
The airport offers VIP lounges in all terminals. Access is available through memberships like Priority Pass, specific credit cards, or by purchasing a day pass. Lounges provide amenities such as Wi-Fi, drinks, snacks, and showers.
What is the most economical way to reach Orlando’s main attractions?
Local buses, with tickets starting at USD2.00, connect the airport to theme parks like Disney World, Universal Studios, and SeaWorld, as well as downtown Orlando. Learn more.
Is there a luggage storage service?
Hold My Luggage operates on Terminal B, level 1, offering hourly or daily storage options and transportation services between hotels and cities.
Is free internet access available?
Free Wi-Fi is available in all public areas. Select the "MCO Internet" network. Some users report slower speeds during peak hours.
Where can I charge my electronic devices?
Charging stations are available in all terminals. However, some travelers mention that not all outlets work properly, so carrying a portable charger may be helpful.
Is it possible to get a SIM card?
If your phone is compatible, an eSIM may be the best option. There are plans for travelers visiting the United States and for those traveling from the United States to international destinations. If eSIMs are not an option, you can purchase a physical SIM card at InMotion. Their stores are located in the southern concourse of the North Terminal, near gates 30-59, 70-99, and 100-129.
Are there free parking zones at Orlando Airport?
The Cell Phone Lot north and south are free and designed for drivers waiting to pick up arriving passengers. Vehicles cannot be left overnight or unattended. Additionally, the economy lots offer free parking for the first 10 minutes, while other areas have no charge for the first 20 minutes. More information about parking.
What facilities does the airport have for families with children?
The airport has nursing areas, interactive play stations, and family zones in the main terminals. Additionally, several restaurants offer children's menus.
How long does it take to pass through security during peak hours?
During peak hours, the average time to pass through security is 30 to 50 minutes, depending on the terminal. Using services like TSA Pre-Check or Clear can significantly reduce this time.
Where can I find charging stations for electric vehicles?
Charging stations are available in all terminals. In Terminal C, they are located on the upper levels of the parking garage. Some stations may be occupied during peak hours.
What options are available for travelers with reduced mobility?
The airport provides assistance for passengers with reduced mobility, including wheelchairs, elevators, and accessible lanes at security checkpoints. These services should be requested through your airline in advance of your trip.
What should I do if my flight is canceled or delayed?
If your flight is canceled or delayed, contact your airline directly for rescheduling or compensation options. You can also take advantage of airport services like VIP lounges or the Hyatt Regency hotel for added comfort while you wait.
Where are the airport information counters located?
Information counters are located in all terminals and operate from 6:00 am to 10:00 pm. Volunteers are also available throughout the airport to assist passengers.
Where are the pet areas located in the airport?
Designated pet areas are available in all terminals. These zones include outdoor spaces and cleaning stations, ideal for travelers with animals.
Is it possible to meet someone at the gate?
While only ticketed passengers can proceed through security to the gates, gate passes may be issued under certain circumstances for non-travelers. These are issued at the airline's discretion. You must visit the airline ticket counter, provide a valid photo ID, and the airline will determine if a pass can be issued based on the specific situation.