Frequently Asked Questions at Orlando international airport (MCO)

Preguntas Frecuentes en aeropuerto de Orlando

Answers to passenger questions

Covid: What to take into account when entering the United States?

As of May 12, 2023, noncitizen nonimmigrant visitors to the U.S. arriving by air or arriving by land or sea no longer need to show proof of being fully vaccinated against COVID-19.  If you plan to visit the U.S., you do not need to be tested or vaccinated for COVID-19. U.S. citizens going abroad, check with the Department of State for travel advisories.

Travel to or within US requirements

What is the cheapest way to get to Orlando's main attractions?

Local buses are the cheapest option (from 2 usd) and also reach most of Orlando's attractions, including parks and downtown. LEARN MORE

Where is the Uber or Lyft Airport pickup location?

All Transportation Network Companies (ride sharing providers such as Uber, Lyft and Wingz) may pick-up passengers at Terminals A & B, at the ends of the Arrivals curb (Level 2) and at terminal C, the pick up zone for ride-share services is on level 6. For further details of this service and Taxicabs  CLICK HERE

Is there free internet access?

Wireless internet access (Wi-Fi) is available in all public areas of the airport and is provided free of charge. To connect, select the airport Wi-Fi network SSID “MCO Internet”. These Access Points are provided by the Greater Orlando Aviation Authority (GOAA).

How to transfer between the terminals?

Terminals A and B are in one building (North Terminal) where passengers can use the elevators and escalators to minimize walking distances (they are a 3 minute walk). The APM (Automated People Mover) is an automatic train that transports passengers between the North Terminal, Gate Areas and Terminal C (South Terminal) in 5 minutes.

What to do in case of a long layover?

There are many duty free shops and dining options. The Orlando International Airport also offers a number of other amenities including nursing pods throughout the terminal buildings, chapel, device charging stations, resting areas. In turn, there are several VIP lounges with drinks, food, work spaces, etc. In addition, the Hyatt Regency Hotel located on the airport grounds, offers comfortable, soundproofed rooms, a fitness center, garden and pool area, and other amenities for travelers looking for a pleasant stay.

What to do in case of loss of valuables or luggage?

Lost and Found
Claims for missing items may also be filed with the Transportation Security Administration (TSA), which is responsible for the screening of passengers and baggage at all U.S. airports.

You may also file a report with the Orlando Police Department, which has jurisdiction over thefts which occur at the Orlando International Airport. This may be done by calling the Orlando Police Department Information Desk, which is available 24 hours per day, at (407) 246-2470.

In case you have forgotten something on the aircraft, contact your airline. For items lost in a rental car, contact the agency.

For items lost within the terminals, please fill THIS FORM

Is there a luggage storage service?

Hold My Luggage operates in Terminal B, Level 1, offering Luggage storage for hour/days, Luggage transport services - hotel to hotel or city to city and of course Luggage pickup/return

The airport offers the passenger the possibility to move comfortably through the airport or through the city without their luggage, in case they have a long wait for their flight. A liability waiver must be signed and staff tag bags and issue a ticket. To retrieve the luggage, the customer must return to the counter in Terminal B, Level 1, or meet Hold My Luggage staff at the check-in location of their airline.

Is there any free parking area in Orlando International airport?

North and South Cell Phone Lots are FREE OF CHARGE. Drivers waiting to pick up arriving passengers. Vehicles may not be left overnight. No commercial or unattended vehicles. In addition, in the north and south lots, parking is free for the first 10 minutes. More information about PARKING.

Is possible to get a SIM card?

InMotion offers SIM cards ideal for travelers visiting the United States or for those traveling from the United States abroad. The stores are located in Terminal A, Airside 2 (Near Gate 120I and in Terminal B in Pre-Security (Across from Food Court and Next to Disney Store, Across from Macaroni Grill) and Airside 3 (Next to Tram in Center Court) and 4 (Near Gate 90).

Is it possible to meet someone at the gate?

Although only ticketed passengers are allowed through security and out to the gates, it is possible to have gate passes issued to non-travelers under certain circumstances. These are issued at the airline’s discretion, so please go to your airline’s ticket counter, provide a valid photo ID, and the airline will determine whether they are able to issue you a pass based on your particular circumstances.