Visitors intending to reach the official website should visit orlandoairports.net
Guide to Services and Facilities at Orlando Airport (MCO)
Quick Questions about Services at MCO
Is the Wi-Fi reliable?
It is free in all public areas on the "MCO Internet" network. Most travelers find it fine for basic use, but it can slow down when the airport is crowded.
Is there luggage storage?
Yes, Hold My Luggage on Level 1 of Terminal B, for a few hours or several days, for a fee.
I'm traveling with a baby, are there facilities?
Yes, there are nursing rooms and Mamava pods in all terminals, before and after security, a point highly praised by families.
Is it easy to get assistance for reduced mobility?
The service exists, but you request it from your airline in advance. Reviews are mixed: very good in many cases, slow at peak times or late at night.
How much do luggage carts cost?
USD 6. They are not allowed through the security checkpoints of Terminals A and B.
I lost something, what do I do?
For items lost on the plane, contact your airline. For anything else, file the online form or go to the offices on Level 1 of Terminal A or Terminal C. Recent reviews report items found and returned within days.
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Critical Points: Smart Traveler's Manual
Restroom lines
The most repeated complaint in this sample: lines at the women's restrooms at peak times, and few stalls near some gates in Terminals A and B.
💡 Suggestion: use the restrooms before security or before boarding the train to the gates, when the lines are shorter.
Outlets that don't work
There are charging tables and seats with outlets, but several reviews report outlets without power or worn out.
💡 Suggestion: carry a charged power bank, especially if you fly from gates 1–59.
Hard-to-find services
Nursing rooms, pet areas and the chapel exist, but signage to find them is often described as insufficient.
💡 Suggestion: check the location on the airport map before you need it, and ask at the information counters.
Wheelchair assistance at peak times
The service gets good reviews in many cases, but there are reports of long waits and too few staff at peak hours.
💡 Suggestion: request it from your airline when booking and confirm it again at check-in.
Pros and Cons of MCO Services
- Pros:
- Wide range of services: luggage storage, nursing rooms, pet areas, chapel and EV charging.
- Families: nursing rooms and Mamava pods in all terminals.
- Lost and found: online form that works, with items returned within days.
- Hotel in the terminal: the Hyatt Regency for early flights and long layovers.
- Cons:
- Restrooms: lines at peak times in Terminals A and B.
- Outlets: some charging points do not work.
- Signage: services exist but are hard to find.
- Extra costs: luggage carts at USD 6.
Information and Connectivity
Information counters
Open from 6:00 am to midnight. In the North Terminal they are on Level 3, in front of the security checkpoints. In Terminal C, on Level 2, near gates C230–C245.
User experience:
- Staff is generally friendly, and travelers value the guides spread around the terminal at busy times.
- Knowledge varies: several travelers received wrong or incomplete directions.
Free Wi-Fi
Select the "MCO Internet" network. Access is free in all public areas. The airport asks travelers to turn off personal hotspots to avoid interference.
User experience:
- Most reviews mention it positively for basic tasks.
- There are occasional reports of it not working or slowing down at busy times.
Strategy: don't rely on it for video calls or large downloads.
Charging points
There are charging tables and seats with outlets in the gate areas.
User experience:
- Some travelers find plenty of places to charge, especially in Terminal C.
- In parts of Terminals A and B there are complaints about too few outlets and some without power.
Money and Currency Exchange
Bank: there is a Truist Bank branch in Terminal A, before security, next to the food court, with limited hours (Monday to Friday, until 5:00 pm).
ATMs: available in all terminals, before and after security, with 24-hour service.
Currency exchange: CXI counter in the North Terminal (8:00 am to 8:00 pm).
User experience:
- The bank's hours are inconvenient for flights outside office hours, but the ATMs work 24 hours.
- Exchange rates at the airport are considered uncompetitive, although the CXI staff gets good reviews.
Strategy: change only what you need for the first day and withdraw cash from an ATM with your card.
Luggage and Lost and Found
Luggage storage (Hold My Luggage): Terminal B, Level 1. Storage by the hour or by the day (9:00 am to 8:00 pm). Tel: +1 888 873 4730.
Luggage wrapping (Wrap N' Fly): Terminal A, Level 1, near the USO (6:00 am to 8:00 pm). Tel: +1 407 825 1529.
Luggage carts: available throughout the terminal for USD 6. They are not allowed through the security checkpoints of Terminals A and B.
User experience:
- Luggage storage and wrapping are useful, but travelers criticize their prices.
- Paying for a luggage cart surprises many travelers, and some report payment machines that do not work.
Lost and Found
For items lost on the plane or in airline lounges, contact your airline directly. For items lost elsewhere in the airport, use the online form (free) or visit the offices:
- Terminal A, Level 1: 7:00 am to 7:30 pm.
- Terminal C, Level 1: 8:00 am to 4:00 pm. After 4:00 pm, items are sent to Terminal A.
User experience:
- Recent reviews are very positive: claims filed online are answered within a day, and items are mailed home.
Strategy: file the online form as soon as you notice the loss, with a detailed description and the place and time.
For Families and Passengers with Special Needs
Nursing rooms
The airport has private nursing rooms and Mamava pods in all terminals, before and after security.
- North Terminal: Terminal B Level 2 (in front of carousel 24); near gates 10–19, 20–29 and 30–39; in the gate areas 70–79, 80–89 and 90–99; and in 100–129 next to gate 101.
- Terminal C: Levels 1, 2 and 4, and next to gates C234, C238 and C244.
User experience:
- The spaces are highly praised for their privacy and comfort.
- The main criticism is that signage to find them is insufficient, and at peak times they may be occupied.
Reduced mobility
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If you need a wheelchair, request it directly from your airline in advance. Each airline may set its own deadline. Skycaps assist with wheelchairs, luggage and curbside check-in.
User experience:
- Many travelers praise the service and the staff who take them to the gate.
- At peak times and on late-night arrivals, long waits and too few staff are reported.
- Some connecting passengers found no one waiting despite having the request on their ticket.
Strategy: confirm the wheelchair request again at check-in, not only when booking.
Service animals and pets
The airport has relief areas for service animals before and after security in all terminals. After security:
- Gates 1–29 (gate 20–29 wing), gates 30–59 (gate 40–49 wing), gates 70–99 (gate 90–99 wing) and gates 100–129 (in front of gate 121).
- Terminal C: Level 2 next to gates C236, C241 and C242, and Level 6 before international baggage claim.
User experience:
- The areas are highly valued; the only criticism is that signage after security could be clearer.
Faith and Quiet Spaces
There is an interfaith chapel after the security checkpoint for gates 1–59. The airport also offers chaplaincy support through its app.
During Your Stay
The airport has a wide variety of restaurants and shops. The Hyatt Regency, inside the North Terminal building, is a convenient option before security, and there are several VIP lounges.
User experience:
- Shops are varied, but restaurants are criticized for high prices and for closing early at night.
- The Hyatt is praised for its convenience.
For Drivers: Electric Vehicle Charging
There are charging stations in the garages: Garage A (Level 2, row A), Garage B (Level 2, row P) and Garage C (Level 3, rows 59–62; Level 5, rows 59, 60 and 62). Charging has no extra cost: you only pay for parking.
User experience:
- A useful service, but the number of stations is limited and at peak times you may have to wait.
